SouthWare provides Service Management Software specifically designed for your service management organization. Easily integrated with accounting, inventory control, sales processing, and sales management software, this solution efficiently extends your capabilities to improve customer experiences, growth and retention.
By integrating modules, you’ll have seamless dispatching, scheduling, billing, contracts, equipment repair history, warranty information, and technician tracking all at your fingertips through the Service Scheduler Portal. Built to improve your dispatching capability, this scheduling portal is browser based giving you great flexibility in how you choose to access the application, while giving up to the minute status information on existing queues and customer needs.
The service order entry screen gives a quick view into some of your core customer data, including the source/medium of their request and the particular piece of equipment or software that is being referenced. If your contracts are tied to asset ids or serial numbers, those data points are also available on this window. A comment field is available for capturing the core details of the issue and service order, along with specific data points to help categorize the type of problem, the service order type, the coverage, and the specific service teritory, along with estimated time to repair, priority, and assigned technician. Depending on the structure of your service contracts and billings, these service orders will either contribute cost information to the general ledger for project costing, or be utilized for invoicing where appropriate for paid service calls. This powerful combination gives your organization the ability to provide the types of services and billing structures to best suit your customers, while simplifying the administrative time required to manage these variables.
Tracking which resources have been assigned is an important concept to job costing, but also assists with faster resolutions to issues. The current tech has a clear view of which technicians have been assigned before, and can more quickly resolve issues with this view of project history. Combined with integrated access to other core modules of the SouthWare Excellence Series, the Service Management module is a powerful tool to improve your Services Business. Chiptech Solutions is an award winning SouthWare partner, and here to assist with your business management software selection and implementation needs.
