A strong preventative maintenance plan helps keep equipment and your customer relationships in excellent condition. For your customer’s equipment, preventative maintenance keeps things moving smoothly, ahead of repairs. SouthWare provides excellence in preventative maintenance tracking, billing and scheduling, enabling your mobile technicians to more easily service your customers and ensure that you’re ordering inventory for customers on a planned basis, rather than having to stock lots of extra parts for break-fix scenarios.
What is not always as obvious is how a good preventative maintenance program is also the key to maintaining a sustained relationship with your customers. Through billing, scheduling, inventory insights, mobile, maintenance, technician monitoring, and empowering the technician, preventative maintenance allows you to be proactive with your customer. You no longer have to worry about every call being an emergency. You’ll gain
control and set the pace for your customers while reducing inventory carrying costs. And your customers gain piece of mind knowing that you are “on the job.”
In our eBook, you can learn how preventative maintenance programs can help drive successful relationships as well as improved customer satisfaction and retention. One of the initial challenges to overcome has to do with the structure of your preventative maintenance program, and determining what types of services will be included and what will continue to be billed as extra. How to handle billing vs scheduling within SouthWare, and how to structure agreements in a way that is attractive and beneficial to your customers. SouthWare offers tremendous flexibility across these concepts, enabling you to provide solutions to your customers that are mutually beneficial in terms of cost, structure, and results.
Learn about SouthWare & Preventative Maintenance tracking
Want to learn more about SouthWare ERP? Contact us today to learn more. Chiptech Solutions has over 25 years of experience helping organizations improve their business software and related processes, including field service management, inventory management, and more.